Pure gold, honest craft — since 2000.

Is your gold jewellery hallmarked?

Yes. Our gold jewellery is BIS hallmarked 22 carat (916). The hallmark and purity are stated on your invoice.

Where is Sandeep Jewellers located?

Shop No. 4, near Shiv Mandir Road, Kajheri Village, Sector 52, Chandigarh – 160036.

What are your shop timings?

We are open from 10:00 AM to 8:30 PM. Please call 98880-33927 before visiting on public holidays.

Do you make custom or bridal jewellery to order?

Yes. Share your design or idea with us in person or on WhatsApp and we will guide you on weight, design and timelines.

Do you sell silver jewellery?

Yes — payal, bichhiya, rings and other pure silver items are available in our showroom.

Do you give a GST bill?

Yes. Every purchase comes with a proper GST invoice (GSTIN: 04ACLPV0613K1ZJ).

To keep your jewellery looking its best for years, we recommend:

• Put jewellery on after applying perfume, cosmetics and hairspray, and remove it before bathing, swimming or exercise.
• Avoid contact with harsh chemicals, cleaning agents and excessive moisture.
• Store each piece separately in a soft pouch or lined box to avoid scratches and tangling.
• Wipe gold gently with a soft, dry cloth after wear. Keep silver in an airtight pouch to slow tarnishing.
• Bring your jewellery to us for periodic checking of clasps, hooks and stone settings.

Damage caused by improper handling, normal wear and tear, unauthorised modification or failure to follow care instructions may not be covered by any applicable product warranty.

Sandeep Jewellers primarily sells through our showroom in Sector 52, Chandigarh. Where delivery is arranged for a customer, the following applies:

• We aim to dispatch and deliver within the timeline communicated at the time of order.
• Delivery timelines are estimates and may be affected by courier delays, public holidays, weather or other circumstances beyond our reasonable control.
• Customers are responsible for providing an accurate address, contact number and delivery information.
• Any shipping charges, delivery restrictions or special conditions will be communicated before the order is confirmed.
• If a parcel arrives damaged, tampered with or contains an incorrect item, please contact us promptly with the invoice/order number and supporting photographs or videos.

• Returns, exchanges and refunds are subject to the terms explained at the time of purchase and stated on your invoice.
• Eligibility may depend on the product category, the condition of the item, the time elapsed since purchase, and whether the product was customised or personalised.
• Jewellery must be returned in its original condition, along with the original invoice, certificates, tags and packaging, where applicable.
• Items showing signs of wear, alteration, damage, misuse or unauthorised repair may not be eligible, subject to applicable law.
• Personalised, customised, engraved or made-to-order products may not be eligible for return unless they are defective, incorrect or otherwise covered by applicable law.
• Approved refunds will be processed through the original payment method or another agreed method.

For any exchange or return query, please visit the showroom with your invoice or call us on 98880-33927.

Last updated: October 2026

Welcome to Sandeep Jewellers (sandeepjewellers.com). These Terms & Conditions govern your access to and use of our website, including browsing our jewellery collections, making enquiries, placing orders, making payments and using any other services available through the website.

By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with any part of them, please refrain from using our website. Sandeep Jewellers may update these terms from time to time; changes take effect once published on this page.

1. Products and Product Information

We offer gold and silver jewellery. We make every effort to show descriptions, images, colours, weights, sizes, materials and other specifications as accurately as possible. Slight variations in colour, appearance, finish or texture may occur due to lighting, photography, screen settings and the handcrafted nature of certain products. Customers should review metal purity, stone details, weight and applicable certifications before purchase. Product availability may change without notice.

2. Pricing and Payments

• All prices are in Indian Rupees (INR) unless stated otherwise.
• Applicable taxes, making charges, shipping charges or other fees will be shown before the order is confirmed.
• We reserve the right to correct pricing errors, update prices (including in line with the prevailing gold and silver rates) or modify offers, in accordance with applicable law.
• Payments may be processed through third-party payment providers. We do not store complete payment card details.
• An order is confirmed only after successful payment verification or confirmation of the selected payment method.

3. Order Confirmation and Cancellation

• Once an order is placed, you will receive confirmation through the contact details you provided.
• We may contact you to verify order information, or cancel an order where there is a genuine issue such as a stock discrepancy, suspected fraud, incorrect pricing or inability to fulfil it.
• If an order is cancelled after payment, any applicable refund will be processed according to our refund policy and applicable law.
• Cancellation eligibility may depend on whether the order has been processed, customised, dispatched or delivered. Custom-made, personalised or engraved jewellery may be subject to specific cancellation terms disclosed before purchase.

4. Shipping and Delivery

Shipping and delivery are governed by our Shipping & Delivery Policy.

5. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our Returns, Exchanges & Refunds Policy.

6. Jewellery Quality, Purity and Authenticity

• We aim to provide accurate information on materials, purity, weight, gemstones, plating and other specifications.
• Precious-metal jewellery is sold with the hallmarking, certification or disclosures required by applicable law.
• Natural gemstones, pearls and handcrafted jewellery may show variations in colour, pattern, inclusions or finish.
• Any warranty, certification or authenticity assurance is governed by the specific terms communicated for that product.

7. Jewellery Care

Please follow our Jewellery Care Guide. Damage caused by improper handling, normal wear and tear, unauthorised modification or failure to follow care instructions may not be covered by any applicable warranty.

8. User Responsibilities

By using this website, you agree to:

• Provide accurate and complete information when making an enquiry or placing an order.
• Use the website only for lawful purposes.
• Avoid fraudulent transactions or unauthorised use of payment methods.
• Not interfere with the website’s security, functionality or operation.
• Not reproduce, distribute or misuse website content without permission.

We may restrict access where there is reasonable evidence of misuse, fraud or a violation of these terms, subject to applicable law.

9. Intellectual Property

All website content — including photographs, descriptions, logos, branding, graphics, designs and text — is owned by or licensed to Sandeep Jewellers unless otherwise stated. No content may be copied, reproduced, modified, distributed or used commercially without prior written permission. Unauthorised use may result in appropriate legal action.

10. Third-Party Services and Links

Our website may link to third-party websites, maps, messaging services, payment gateways or delivery partners. These are governed by their own terms and privacy policies, and we are not responsible for their independent content or practices, except to the extent required by applicable law.

11. Limitation of Liability

We make reasonable efforts to keep our website accurate, secure and accessible, but uninterrupted or error-free operation cannot be guaranteed. To the extent permitted by applicable law, Sandeep Jewellers shall not be liable for indirect or consequential losses arising from website interruptions, third-party service failures or circumstances beyond our reasonable control. Nothing in these terms excludes or limits any consumer right, statutory protection or liability that cannot legally be excluded or limited.

12. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

13. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India. Any disputes shall be addressed in accordance with applicable Indian law and the legally applicable jurisdiction. Nothing in this section limits a consumer’s statutory right to approach a competent consumer dispute redressal authority or other appropriate forum.

14. Contact Information

Sandeep Jewellers
Email: [email protected]
Phone: +91 98880-33927, +91 83602-45226
Address: Shop No. 4, near Shiv Mandir Road, Kajheri Village, Sector 52, Chandigarh – 160036

Last updated: October 2026

At Sandeep Jewellers, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, browse our collections, make an enquiry, place an order, contact our team or use our services. Where consent is legally required, we will seek it in the manner prescribed by applicable law.

1. Information We Collect

A. Personal information — when you make an enquiry, place an order or contact us, we may collect your full name, email address, phone number, billing and delivery address, order details and purchase history, and any information you voluntarily provide.

B. Transaction information — information relating to your orders, payment status, invoices, refunds, exchanges and transaction references. Payments are generally processed through third-party providers; we do not intend to collect or store complete payment card details.

C. Technical information — when you visit our website, certain information may be collected automatically, such as IP address, browser and device type, operating system, pages visited, time spent, and cookies or similar technologies where used.

D. Communication information — we may retain communications you send us by email, phone, WhatsApp, contact forms or social media for customer service and business purposes.

2. How We Use Your Information

• Process, confirm and deliver orders, and handle payments, refunds and exchanges.
• Send order updates and respond to enquiries and support requests.
• Provide product information, recommendations and assistance.
• Improve our website, products and customer experience.
• Prevent fraud, misuse and unauthorised transactions.
• Maintain business records and comply with legal obligations.
• Send offers and updates where permitted by law and subject to your preferences and any required consent.

You may opt out of promotional communications at any time. Transactional and service-related messages may still be sent where necessary.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences and understand traffic. You can manage cookies through your browser settings. Disabling some cookies may affect certain features. Where required by law, we will obtain consent before using non-essential cookies. Embedded services such as Google Maps may set their own cookies.

4. Sharing of Information

We do not sell your personal information. We may share relevant information, limited to what is reasonably necessary, with:

• Payment gateways and financial service providers
• Courier, shipping and delivery partners
• Website hosting and technical service providers
• Customer support and communication platforms (such as WhatsApp)
• Analytics and advertising providers, where applicable
• Professional advisers, auditors and legal representatives
• Government authorities or law enforcement where required or legally permitted

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse or loss. No online platform or transmission is completely secure, so please avoid sharing passwords, payment credentials or other confidential information through unsecured channels.

6. Data Retention

We retain personal information only as long as reasonably necessary for the purposes in this policy, including order fulfilment, customer service, accounting, legal compliance, dispute resolution and fraud prevention. When no longer required, it is deleted, anonymised or otherwise handled in accordance with applicable law.

7. Your Privacy Rights and Choices

Subject to applicable law, you may request access to, correction of or deletion of your personal information; withdraw consent where processing is based on consent; opt out of promotional communications; and raise a privacy complaint or grievance. We may need to verify your identity before processing certain requests.

8. Children’s Privacy

We do not knowingly collect children’s personal information where such collection is prohibited. Where required, appropriate parental consent and safeguards will be implemented.

9. Third-Party Websites and Services

Our website may link to external websites, social media, maps, payment gateways and delivery services. We do not control their privacy practices; please review their privacy policies before using them.

10. Marketing Communications

With appropriate consent or another lawful basis, we may send information about new collections, seasonal offers and special promotions through email, SMS, WhatsApp or other channels. You may opt out using the method provided in the message or by contacting us.

11. Changes to This Privacy Policy

We may update this policy to reflect changes in our business, website, legal requirements or data practices. The updated version will be published on this page with a revised “Last updated” date.

12. Contact and Privacy Grievances

For questions, requests or complaints about this Privacy Policy or the handling of your personal information, contact:
Sandeep Jewellers
Email: [email protected]
Phone: +91 98880-33927
Address: Shop No. 4, near Shiv Mandir Road, Kajheri Village, Sector 52, Chandigarh – 160036

We will review and respond to privacy-related requests within the timelines required by applicable law.